BT and Daisy sign £70m cloud deal

BT and Daisy Group today agreed a six-year, £70 million cloud communications partnership, giving Daisy and its customers’ access to BT’s Wholesale Hosted Centrex (WHC) platform.

The WHC platform provides customers with unified communications services, hosted in the cloud rather than over the traditional private branch exchange (PBX) service. It has features including cloud call recording, high-definition voice services, call analytics and web collaboration. The platform also uses the Broadsoft plug-in, which supports applications from the Microsoft 365 suite such as Skype for Business.

As part of the deal, Daisy’s services will be migrated to BT Wholesale’s cloud platform over the next 18 months. The deal will also allow Daisy Group to re-sell BT’s platform services to Daisy Wholesale partners and through Daisy Retail direct. Daisy Group currently has over 60,000 customers and 1,500 resellers in this segment.

Gerry McQuade, CEO of BT Wholesale and Ventures, said: “Many businesses are now hosting their communication services using cloud technology to make them accessible to all, using any fixed or mobile device, at any time, wherever they might be.

“BT and Daisy Group have been pioneers of that trend, so I’m delighted that we’re coming together to bring customers a powerful combination of experience, scale and expertise.

“We believe the rapid pace of change will continue over the coming years, and we’re looking forward to helping both Daisy and BT customers reap the benefits that change will bring.”

Neil Muller, CEO of Daisy Group said: “We are committed to supporting our customers and partners as the business digitisation journey continues to unfold. Daisy provides its customers with end to end IT infrastructure and telecommunications services along with the expertise to maximise the latest technological developments.