The OSS platform covers various different network and service management technologies in a single system, enabling BICS to optimise its fulfilment and provisioning capabilities for its digital offerings.
"We chose Netcracker's OSS because of its proven ability to help service providers like us implement the operational capabilities we need in order to meet our customers' increasingly complex demands," said Johan Wouters, senior vice president of operations and customer services at BICS. "Netcracker's strong out-of-the-box capabilities also enabled us to make critical improvements quickly, helping us achieve short-term objectives without losing sight of long-term goals."
The news is in line with BICS’ plan to transform its core network and service operations which Nutcracker’s OSS is helping to enable. The OSS platform delivers centralised and highly efficient resource and service inventory visibility. The resulting correlation and tight integration between the network and service layers allows BICS to be very service-centric and deliver an enhanced customer experience. At the same time the solution helps BICS to reduce network costs and improve operational efficiency by supporting the discovery and use of stranded network assets.
"As networks become increasingly more diverse between physical and virtual, service providers must make use of a dynamic service layer so they can enable hybrid operations to streamline operations in ways that reduce overhead and drive efficiency," said Roni Levy, general manager of Europe at Netcracker. "We are excited to help BICS transform its service and network operations through the use of our solution."
Netcracker's OSS is made up of service information management, service order management, service inventory, resource inventory, discovery & reconciliation and network planning & design components.
Because of the success of the deployment, BICS is extending its partnership with Netcracker for the next phase of the program, which will focus on service assurance. The company says that the expanded solution will enable BICS to improve automation across customer and network problem management processes.
