According to the firm’s Unified Communications Applications Research Service, this growth is largely attributable to a 27% increase in revenues from the desktop conferencing market sector.
Growth in desktop conferencing demand is being driven, in its turn, by the sub-segment of Software-as-a-Service (SaaS)-based web conferencing, says Synergy.
It found that SaaS-based revenues increased 33% between Q2 2010 and Q2 2011 and now account for 36% of all UC applications revenues. Cisco controls the lion’s share of the SaaS-based web conferencing market, holding a 58% share in Q2 2011, up from 54% a year ago. Both Citrix and Microsoft lost market share in Q2 2011.
