As part of the Essentials 2020 plan, the company also aims to triple average data speeds on both fixed and mobile networks by 2018, compared to 2014.
"This five-year strategic plan is focused firmly on our customers," said Stéphane Richard, CEO of Orange. "Our ambition is based on a strong commitment to provide them with an unmatched experience on a daily basis. Our customers must be able to benefit from the digital revolution with absolute confidence, with service of exemplary quality wherever they might be."
Orange is aiming for 50% digitisation of interactions with its customers by 2018, compared to just over 30% today. In addition, the company plans to triple its investment in fibre broadband by 2020 to connect 12 million homes by 2018 and 20 million by 2022. It also targets new services to contribute more than €1 billion to the group’s revenues in 2018.
The investment is expected to help the group post higher revenue and ebitda in 2018 than in 2014, with a low point in 2015 of between €11.9 and €12.1 billion. The group also aims to maintain a minimum dividend of €0.60 a share between 2015 and 2018.
