Its quarterly net income fell to $269 million (C$341 million), compared to the same period last year, hurt by restructuring costs, higher taxes and the closure of photography retail chain Blacks.
The Vancouver-based operator gained 115,000 mobile postpaid, internet and TV customers. This included 76,000 contract mobile customers, 22,000 high-speed internet subscribers, and 17,000 TV customers.
"Through years of a company-wide commitment to genuinely earn customer loyalty, we continue to gain the trust of our customers as exemplified by this quarter's North American-leading customer loyalty measure of a 0.86% monthly postpaid wireless churn rate," said Joe Natale, president and CEO of Telus.
"Over the past two years, this focus has allowed Telus to gain nearly 50% of all net new wireless postpaid, high-speed Internet and TV customers versus its five major Canadian peers including an additional 115,000 in the second quarter.”
According to Telus, the quarter represents the eighth consecutive quarter that its monthly postpaid churn rate was below 1%. The company claims that its postpaid churn of 0.86% in Q2 2015 was among its lowest quarterly churn rates in 15 years.
