Ericsson has been chosen by du, a Dubai-based telecommunications operator, to manage and operate its IT infrastructure. Ericsson has been given the task of improving du's processes, infrastructure performance and to ensure the continuity of high-quality customer experiences.
Ericsson will manage du's IT service desk, data centre operations, and user computing and enterprise system management processes. In addition, Ericsson will manage IT application operations for du's Enterprise Support Systems as well as Operational and Business Support Systems.
Ericsson will also be responsible for IT security compliance for du's IT environment, and support for all du’s future IT infrastructure projects.
Farid Faraidooni, chief operations officer, du, said: "Today, IT systems play a pivotal role in operators' business process and service quality assurance. To stay ahead we are collaborating with Ericsson to support our rapid growth and ambition to continue delivering best-in-class services and overall experiences to our customers.
"Ericsson's solutions will enable us to optimize service quality and reduce time to market while becoming more lean and efficient in our operations."
Jean-Claude Geha, vice president and head of managed services, Ericsson, said: "Information technology is moving to the forefront in managed services as operators seek to enhance customer experience with more tightly-integrated networks and business processes. With this partnership, Ericsson will transform du's IT landscape and support their ambition of providing superior customer experience while also demonstrating our strong capabilities in the IT space."
Ericsson's telecom IT managed services offering includes all activities typically performed when running an IT environment.
