Helmut Reisinger, CEO of Orange Business Services, welcomed the new board members (pictured below) on July 1, adding that the business services arm of Orange S.A. plans to lead “a new business ecosystem where people, objects, processes and infrastructures are constantly connected and sharing data along the digital value chain”.
Aliette Mousnier-Lompré is now head of Customer Service and Operations (CSO), which has 8,000 employees located across five continents and designs, builds and operates the industrial production of all managed services through a 24x7 model covering all geographies.
Mousnier-Lompré was previously VP Global Enterprise Networks at Orange International Network Infrastructures (OINIS).
Orange Business Services’ board is also joined by Paul Joyce, who is now head of Orange Global Solutions for Business (OGSB).
Joyce now leads Orange Global Solutions for Business (OGSB). He is in charge of accelerating Orange Business Services’ core business and services growth, notably in the area of SDx connectivity, collaboration solutions and the recently integrated contact centre activities.
Joyce led Customer Service and Operations (CSO) since 2012 and has made Orange Business Services the global benchmark in terms of customer service and experience. He takes over from Didier Duriez, who will take on new responsibilities at a French NGO.
Heading up the new Smart Mobility Services entity is Valérie Cussac, whose move is in line with the arrival of 5G.
Left to right: Pierre-Louis Biaggi, Paul Joyce, Valérie Cussac, Aliette Mousnier-Lompré and Anne-Sophie Lotgering
The new entity aims to create even tighter links between mobile workspaces and IoT activities, focusing on three verticals, such as automotive, industry 4.0 and smart cities and buildings.
Prior to this role, Valérie successfully managed Orange Business Services’ mobile leadership in France and built the engine for services growth in France and internationally.
Another important figure newly added to the board is Pierre-Louis Biaggi, head of Digital and Data and in charge of allowing customers to capture the power of data and digital to innovate and reinvent their business.
With more than 3,500 consultants, developers and data scientists, as well as an open ecosystem of partners, Biaggi will focus on growing Orange Business Services around artificial intelligence (AI), data science, user experience, software integration and e-health.
He was previously in charge of the Connectivity Business Unit, making Orange Business Services a global leader in SD-WAN. He takes over from Béatrice Felder who will take key responsibilities for the Group.
Anne-Sophie Lotgering has been appointed as chief marketing and digital officer after previously holding the role of General Manager at Microsoft Services, Central & Eastern Europe. She has also held various senior positions at Orange.
Lotgering will lead a new enterprise-wide entity focused on customer experience, digital, innovation, marketing and communication. It will also support the ambition of Orange Business Services to engage customers with a consistent value proposition, content and tools that better speak to their ever-changing business models, requirements and values.
“I am sure that Orange Business Services has the leadership capacity to leverage the value of our skilled teams, assets, services and recent acquisitions for the benefit of our customers. I warmly thank Didier and Béatrice for their instrumental roles in Orange Business Services growth and transformation during the past years,” concluded Reisinger.
