This deal follows a separate multi-year managed services agreement both parties entered into last year for the delivery of an Amdocs open network solution.
“Amdocs has been supporting Sky Italia in the area of digital monetisation with systems excellence and on-time delivery for several years,” said Gabriele Scarponi, CIO at Sky Italia. “We are now expanding our relationship to also include ongoing operation and enhancement of these systems using the most advanced tools and methodologies. This will help us increase business agility and IT velocity as we prepare for the accelerating pace of change in our industry and our expansion into fixed broadband. It will also help us provide the highest levels of customer service, consistently, across our growing operations.”
Under the terms of the agreement, Amdocs will deliver its Smart Operations (SmartOps) managed services to Sky Italia. The solution includes advanced automation, artificial intelligence and machine-learning tools and ongoing application development leveraging DevOps methodologies, all under predefined, key business performance indicators. In doing so, Sky Italia will be to enhance customer experience and operational efficiencies as well as identify new areas for improvement.
“We are excited to expand our relationship with Sky Italia, as it continues to revolutionise the television experience in Italy and grow into new lines of business,” said Gary Miles, chief marketing officer at Amdocs. “With Amdocs SmartOps, part of our amdocsONE portfolio of open and dynamic solutions and services, Sky Italia will be well poised to introduce enhanced customer experiences, smart monetisation and improved time to market of new services, while leveraging a single point of accountability for systems development, delivery and operation.”
