TalkTalk Business says that a fast and reliable internet connection is essential for running a business smoothly. In response, its EoFTTC service provides guaranteed symmetrical speeds of up to 20Mbps and 80Mbps downstream ensuring a consistently high standard of service. This allows for the speedy transfers of large data files, the running of simultaneous applications such as SIP, video conferencing and real-time business applications.
The EoFTTC service runs on a dedicated network with 24/7 management and support and a 7-hour fix time SLA. In addition, with the support of a newly formed customer experience team, TalkTalk Business has also enhanced the reliability of its connection, order journey and lead time.
It has enabled reliable connectivity by releasing a new firmware for the EoFTTC modem making customers' connections more reliable and stable than ever before. It has created a seamless order journey with the refresh and automation of partner internal order updates. ensuring partners receive the information needed to keep customers completely up to date of progress all the way from order placement to handover. And lastly it has improved lead time by automating key sections within the internal order journey to deliver faster lead times.]
Kini will report to Tristia Harrison, TalkTalk’s CEO, and will be responsible for leading and shaping the growth of one of the UK’s largest B2B providers of broadband, fibre and Ethernet data services.
“We’re delighted to have Jonathan join the TalkTalk Business leadership team. Jonathan’s breadth of business experience, knowledge and drive for team success makes him ideally placed to ensure TalkTalk Business continues to go from strength to strength,” said Harrison at the time.
