The new partners bring the total of Latin American operators onboard Carrier Cloud to more than 50, from countries such as Argentina, Chile, Brazil, Peru, Colombia and Mexico.
Digitalk said the developments were down to two factors: The ease with which operators can transition from legacy models to an outsourced operational approach on Carrier Cloud; and the growing range of feature adaptations that have been implemented on Carrier Cloud to meet specific requirements in Latin America.
These include real-time charging and reporting for continuous business monitoring; unlimited capacity to handle dynamic call volumes and unexpected traffic peaks; Anatel short call charge compliance; Interoperability with Telmex interconnection specifications; high CPS support suitable for contact centre traffic management; and number Portability and National Numbering Plan support.
“Private connectivity into Digitalk Carrier Cloud has enabled us to increase capacity and reduce costs while maintaining our existing Telmex direct connects, enabling real time PNL routing capabilities” says Victor Treviño, CEO of Teligentia.
“This migration has allowed us to expand our business in Mexico and offer our services into more profitable sectors,” Treviño added.
Giovanni Tesauro (pictured), Digitalk’s VP sales southern Europe and Americas, added: “Digitalk’s successes in Latin America are testament to the hard work of our regional business and operations teams in managing rapid growth in our operation.
“Our strong Tier 1 and 2 partnerships confirm that our solution is a perfect fit for the region with outstanding potential for future growth.”
