Prior to joining CSG, Jones directed the diversity equity and inclusion strategy, operations and outcomes as diversity and inclusion manager at the Federal Reserve Bank of Chicago.
In addition, she also worked as diversity lead and strategic planner for the US Department of State and the diversity recruitment and assessment manager for the US Office of Personnel Management.
“Our people and our culture are the foundation of CSG’s long-term success and accelerated growth. As a global technology leader with employees and customers all around the world, diversity and inclusion are critical to our business success,” said Brian Shepherd, president and CEO, CSG.
“Channing’s track record of helping organisations implement systemic changes that promote inclusion and reduce disparity gaps will help CSG build a culture of equity in everything we do. We are thrilled to have her join our leadership team as we grow into the best version of CSG possible,” he added.
As CSG’s first c-suite executive in the area of DEI, Jones has pledged to implement a fresh approach to equity and inclusion that emphasises the importance of being seen, heard, and valued across the company.
This includes removing challenges and barriers, replacing them with a clear and equitable distribution of opportunities, rewards, and consequences. In addition, she will work create a culture and environment within CSG.
“Today, against the backdrop of a global pandemic and social injustice, it is imperative for organisations to invest in an equity and inclusion strategy that promotes shared ownership across its entire enterprise,” said Jones.
“One that possesses flexibility to meet the needs of employees and clients, while providing a culture where everyone is seen and heard. I am thrilled to see CSG, its board and its leadership embrace this vision, and it is an absolute honour to join this company and be a part of its amazing journey of inclusion, growth and innovation.”
