Under the terms of the agreement, Orange will handle all global inbound traffic terminating on the PLDT and Smart network, with the aim of delivering better quality of service to customers.
“We are excited to partner with a global expert who understands what we do and helps us do it better,” said Katrina Luna-Abelarde, first vice president and head of PLDT-Smart International and Carrier Business Group, and president of PLDT Global Corporation.
“This partnership with Orange is part of a broader PLDT Group program to improve customer experiences in and outside of the Philippines. Ultimately, our goal is to consistently deliver the best call experience for overseas Filipinos and all our customers worldwide.”
The collaboration also includes support from Orange’s global sales team in the joint application of various voice traffic management solutions.
In addition, Orange will guarantee the value of PLDT voice traffic with its anti-fraud voice solutions, in order to increase voice traffic and security.
“Orange is proud that PLDT has selected Orange to provide support and protect market value for the future and we are delighted to enter into this partnership,” added Emmanuel Rochas (pictured), chief executive officer of International Carriers at Orange.
“I look forward to working alongside PLDT to embrace the market evolution and I am confident that this partnership will develop to our mutual benefit.”
In related news, earlier this month Orange Group reported revenue growth of 1% in the first quarter of 2020, compared to the same period in 2019.
Topping €10,394 million, these figures are driven by solid growth in Africa and Middle East and improvement in the enterprise, France and Europe segments.
Specifically, revenues in Africa and Middle East grew by 6.2%, and in France by 0.5%, with a 2.2% increase in retail services excluding public switched telephone network (PSTN).
