Asia Pacific
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SK Telecom has launched a customer service centre tool driven by a proprietary AI model tailored to enhance agents' handling of customer queries.
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Indosat Ooredoo Hutchison is working with GoTo to launch an open source language model designed for local Indonesian languages.
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US security agencies claim Chinese-affiliated hackers are conducting a “broad and significant cyber espionage campaign” against US telco operators.
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Vietnamese carrier Viettel has launched an Open RAN 5G Network, leveraging hardware from Qualcomm to provide enhanced connectivity across the country.
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Taiwan Semiconductor Manufacturing Co. (TSMC) has been ordered to halt shipments of AI-related chips to Chinese customers by US export officials.
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Singtel-backed Australian operator Optus has been fined more than A$12 million (US$7.9 million) after it failed to provide access to emergency services following a nationwide outage.
Forthcoming events
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Swedish cloud computing services provider Sinch has a new shareholder after SoftBank took a 10.1% stake in the company.
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HGC Global Communications Limited has completed its network interconnection with TKO Express, connecting Hong Kong’s major financial hub and technology centre with a new route.
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NEXTDC Limited (ASX: NXT) has announced its new senior debt facilities have been upsized by A$350 million to A$1.85 billion.
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Chris Pu, general partner and head of China at Telstra Ventures, picks the tech start-ups to watch coming out of China.
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Ravindran Mahalingam, HGC's SVP of international business, looks at the evolution of digital and the boom of OTT services, especially within the Asia region where hundreds of millions are online and consuming digital ever more
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By 2023 more than one billion devices will be connected to 5G, according to IDC. From real-time UHD video streaming to automated cars, and even smart cities, the 5G revolution promises to transform everyday life.
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So often we come across new cable systems that are built with the intention of diversifying existing connectivity, very rarely do we happen across systems that are key pieces of infrastructure and the only subsea cable available. Meet the Manatua One Polynesia Cable.
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Gavin Tully, Managing Partner at Pioneer Consulting explains the challenges underserves nations face when getting on board with OTT projects
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South Korea’s KT Corp is to invest US$8.1 million to 2023 to reduce its reliance on overseas suppliers.
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The UK government is spending £250 million to help open up the mobile telecoms supply chain and end the dependence on three key suppliers, Ericsson, Huawei and Nokia.
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This episode features deputy editor Melanie Mingas, editor-at-large Alan Burkitt-Gray and senior reporters Natalie Bannerman and Abigail Opiah.
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Australian telco Telstra has reached a settlement with Australian Competition and Consumer Commission (ACCC) to pay A$50 million ($36.8 million) for mis-selling its services to indigenous customers.