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  • Feature
    Keep it local
    The business model for content delivery networks is changing fast, finds Tim Phillips, with effective local coverage looking like it could be one of the possible answers to a successful future in the market.
    December 14, 2010
  • Opinion
    Editor’s Letter
    Welcome to Capacity Outsourcing and Managed Services Business Briefing. This is the fourth year Capacity has produced such a briefing – testament to the new realism that changing technologies and the tough climate of competition in a globalised environment has brought to wholesale telecoms. There probably isn’t a telecoms operator today whose business model doesn’t account for either contracting part of its operations out to others or for providing a service to other operators.
    Tim Phillips, November 30, 2010
  • Viewpoint
    The Politics Of Outsourcing
    Capacity’s roundtable examines ways in which organisations can best manage the difficult and sometimes emotional processes involved in moving parts of the business to a third party.
    November 30, 2010
  • Top Story
    Services In The Cloud
    Carriers who have invested in managed services should look to cloud computing for their next move, Tim Phillips finds. But they need to start thinking differently.
    Tim Phillips, November 30, 2010
  • Market Trend
    Demand for IT outsourcing services falls
    Demand growth for third-party business and IT outsourcing (ITO) services weakened in Q2 2010 according to the EquaTerra survey, Taking the Pulse of the European Outsourcing Market.
    November 30, 2010
  • Market Trend
    Over $50 billion paid for outsourced services in 2009
    Telecoms service providers worldwide paid network equipment vendors $50.4 billion in 2009 for outsourced services according to Infonetics Research’s report Service Provider Outsourcing to Vendors.
    November 30, 2010
  • Market Trend
    Satisfaction levels of UK IT outsourcing buyers
    IT outsourcing buyer organisations in the UK ranked Wipro (80%), Mahindra Satyam (78%) and Cognizant (77%) as the top three performing service providers for client satisfaction, according to EquaTerra’s 2010 UK IT Service Provider Performance Study.
    November 30, 2010
  • Feature
    Outsourcing 4G: Build Or Buy?
    Tim Phillips takes a look at the possible changes in the business models of mobile operators as they look to develop 4G networks.
    November 30, 2010
  • Feature
    Reaching Out
    Carriers in mature markets have been quick to spot the business opportunities of outsourcing their infrastructure and their expertise to other carriers, a development that is being welcomed by telcos in emerging markets, as Eira Hayward reports.
    November 30, 2010
  • Feature
    Outsourcing Innovations: The Pros And Cons
    Some carriers are thinking the once unthinkable and outsourcing their research and development to specialist firms. Tim Phillips weighs up the choices they must make.
    November 30, 2010
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