The company aims to revolutionise how businesses handle technical queries by creating AI-powered tools that deliver responses to users' most challenging questions.
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Initialized Capital led the round, which included participation from leading Silicon Valley venture capital firm, Y Combinator.
Among the angel investors backing kapa included Douwe Kiela, the founder of ContextualAI and one of the authors of the original paper outlining retrieval-augmented generation (RAG), Amjad Masad, founder of software development firm Replit, and Solomon Hykes, the founder of Docker.
“At kapa.ai, we are on a mission to answer all technical product questions in the world,” a blog post on the startup’s website read. “We turn our customers’ technical documentation into intelligent assistants which instantly answer their end users’ complex questions.”
The team behind kapa has been working on the AI assistant platform for more than two years to transform company knowledge bases into AI-powered assistant tools that instantly answer complex technical questions.
More than 100 companies use kapa to power their AI assistant tools, including Docker, Monday.com, Silicon Labs, and TomTom.
Among its notable customers is OpenAI, the $157 billion AI research company behind ChatGPT and o1.
OpenAI is using kapa’s assistant offering to automatically respond to users in its Discord community, generating responses to queries regarding highly technical coding and troubleshooting issues with its AI models.
excited to partner up with @openaidevs to provide +90k devs on the @openai discord an easy way to get instant answers to technical questions ✨try @kapa_ai on "ask-ai" channel👇answers are based on all the latest dev docs, help articles, forum posts, sdks, cookbooks & more⚡ pic.twitter.com/xIdhPtsu3T
— kapa.ai (YC S23) (@kapa_ai) January 8, 2024
The startup claims its AI assistant platform produces “minimal” hallucinations as its responses are grounded in a company’s data, meaning it only produces relevant information.
Users can adjust the AI’s behaviour, with the platform enhancing answer quality over time based on increased user interaction.
Kapa can be deployed off-the-shelf in one-click deployments such as chatbot widgets on websites or bots for Slack, Discord, or Zendesk.
The kapa platform also is also secure, boasting a SOC II Type II certification, meaning it's safe for business to trust their data with kapa.
“The kapa.ai team stands out for their thorough and novel evaluations of large language model-based question-answering systems,” said Kiela. “By constantly testing all permutations of the latest models and academic techniques, they stay ahead in providing trusted solutions to their customers.”
Kapa plans to use the newly raised capital to improve its product experience and is also looking to grow its team.
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